FAQ
Shipping & Delivery
When will my Art Arrive?
You may estimate the arrival time by adding the processing & transit time from the time of purchase. We typically process the order from 1 - 3 days. The transit time depends on the shipping carrier. If artwork is smaller than 20 inches and within the US, it's sent out via Priority USPS 2-day. Larger packages will be sent FedEx Ground, which might take 5 - 10 business days.
How do I track my order?
As soon as we create the label for shipping, we'll send you a confirmation email, which will include a tracking number.
What kind of packaging do you use to protect the artwork?
We do our best to protect the artwork, so it may arrive safely. You may see pictures and detailed information about the package process is here
How much are the shipping charges?
The shipping fee is based on size of the artwork you've purchased. We've calculated the cost based on Priority USPS rates within the US, with insurance and signature confirmation. For international shipping please see International Shipping below.
Do you ship to P.O. Boxes?
We apologize for the inconvenience, but we do not sent packages to P.O. Boxes. This is to ensure the proper delivery and acceptance of the artwork.
Returns
What are your return policies?
If you don't love it, return it. As simple as that. Art is supposed to bring you joy. There's no point of keeping it, if you're not 100% happy with the painting. I have 100% satisfaction guarantee, so you may purchase your artwork with ease. Happy hunting!
What is your return policy on commissioned paintings?
I accept nothing less than your complete satisfaction and a big smile. My mission is to bring joy with each piece, so I place all my heart in your request. They are done with much Love. I've been successful bringing my customers ideas to life. You may read all of them under Testimonials. However, the deposit for commissioned paintings is non-refundable. At this time I am not taking special orders.
What are the steps to return a package?
Please, contact me to let me know the reason for your return within 3 days of receiving the package. S&H Returns cost must be paid by the buyer, and the package must be sent back with insurance & tracking number within 10 business days after communication. You may re-use the same box and packaging material if possible. Sent to the address listed below.
Where do I return the package?
I will provide you with the address of the Studio
Have you ever had artwork returned?
Phew! No. I have been fortunate to experience hassle free deliveries. I've also been blessed with 5 star reviews and the best testimonials from my commissioned paintings customers. It's been great!
Purchases & Special Orders
How do I make a purchase?
Once you've decided on the piece of artwork that will bring you joy, click on the button next to the product image. You may continue browsing or click "VIEW CART" at the bottom of the pop up window to proceed. Your cart should list the item(s) by name, showing your total before S&H cost. If you have a coupon, you may enter it at this time by clicking the button. Discount & Shipping will be calculated at check out. Taxes only apply to Florida Residents.
What type of payments do you accept?
For your security and convenience we accept all major credit cards through PayPal. The payment process is SSL Secured, so you may shop with ease. SSL stands for Secure Sockets Layer. It provides a secure connection between internet browsers and websites, allowing you to transmit private data online.
Do you accept special requests?
I will do my best to accommodate your request. You may write it by clicking "Any requests?" link below the item(s) in your cart. This box is to add a specific note, gift wrap the artwork (even though the paper might get all wrinkled), or delivery instructions to add to your shipping label.
May I cancel my order?
You could cancel any order that has not shipped. Contact me or write to info@awapara.com. You could also call me at 786.505.2577. If I don't answer, please leave a message. If we are unable to process your cancellations for items that have already shipped, please visit the Policy page for instructions.
Does the pictures posted on your product page represent what I will get?
I personally edit and upload the pictures I take for each of the paintings. I make sure that the images are accurate and represent the product. However, in some cases, the color may vary slightly based on your computer monitor settings. For your piece of ming you may read a review left by a customer, Jim, that mentioned the accuracy of the images against the real thing. In addition, if you don't love it, you may return it as per stated in our Policies.
What is the process of a Commissioned painting?
The short version: You tell me what you want me to paint and I deliver!
The long version: It has several steps, but I like to keep it as simple and as smooth as possible. You may read all about it here.
International Shipping
Do you ship Internationally ?
Unfortunately, at this time I am no longer shipping outside the US. I hope that in the near future it will change.
Privacy
This privacy disclosure is for www.awapara.com. This privacy notice applies solely to information collected by this website, except where noted. The following are part of same:
Do you collect, use, and share your information?
I am the sole owner of the information collected on this site. I have access to the information you voluntarily give us via email, mail subscribe, or direct contact from you. I will not sell, rent or share your information to any third party outside of my organization, other than as necessary to fulfill your request, e.g., to ship an order. We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email letting you know about specials, new products, or services; including changes to this privacy policy.
Do I have control over my information?
You may see what data we have about you, if any, Change, delete, or question about your information collected and its use. You may also opt out of the mailing list at any time. If you have any concerns contact me via email or phone, provided on my website. I retain information on my server logs for 12 months or more, like in the case of being part of my mailing list.
What type of Security precautions do you have?
When you submit sensitive information via the website or in person, your information is protected. However, all transaction are done through PayPal, which means that you are protected by PayPal Policies. On the other hand, this site is secure, shown with a closed lock icon next to the URL line written as "https" at the beginning of website address.
Would you send Notification of Changes to this Policy?
If changes are made to this policy, it will be placed on this website, but you may contact me at any time if you believe I am not complying.
What about Third Party Apps, Cookies, IP Addresses, Pixel Tags and Tracking Technology?
These services can include data analytics tools (e.g. Google Analytics, the Facebook pixel, etc.). Google collects information through my use of Google Analytics on my website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymized basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: https://www.google.com/policies/privacy/partners/
This website may place a "cookie" on your computer's hard drive so we can recognize your computer as a return user to personalize your experience. A cookie is a piece of data that enables certain analytics tools to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection.
When you visit this Site or view one of my emails, I may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on this Site. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information. We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Awapara.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience.
We keep all information confidential.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
E-mail is not encrypted and is not a secure way to provide credit card numbers.
This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.
Awapara.com reserves the right to revise this Privacy Policy at any time without notification.in by posting changes at this location.
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